Current information The most frequently asked questions regarding Covid-19

How is the situation in the hotel?

• Is a flexible booking possible?

  The following cancellation policy is valid for this winter season: Due to Covid-19 the cancellation is free of charge up to 24 hours before arrival. On top, no pre-payment is necessary.

  In summer 2021 a cancellation is free of charge up to 48 hours before arrival – no pre-payment is necessary.

  In any case, we recommend taking the travel insurance with the Europäischen Reiseversicherung:
  https://www.europaeische.at/en/service/travelmagazine/article/covid-19-information-on-travel-insurance
  (Cancellations in connection with Covid-19 are covered – find the detailed information here.)
  
  

• How does the check-in work?

  We ask you to check in online before arrival – the form will be sent a few days before. This way, check in will be even faster and with less contact. Our employees keep a safe distance, wear a mouth-and-nose protection and the reception area is additionally protected by a glass screen.

  We kindly ask you to pay contact-free when checking out.

• How are the hygienic regulations followed?

  Cleanliness is always an important topic here at Salzburger Hof Leogang – but now it is even more relevant. We clean and disinfect surfaces, beds, sheets and everything else regularly and to the highest standard. Door handles and surfaces in public spaces are disinfected several times per day. Disinfectant dispensers are distributed all over the building.

  Our employees are checked regularly by doctors and there is continuous training for hygienic measures. The employees keep their distance and comply with all protective measures.

  We can arrange contact to local doctors, testing facilities and the hospital at any time.

• Are there any restrictions during my holidays?

  Luckily not. All hotel areas are open and can be used with respect to safety and distance regulations.

• Are the saunas and the steam bath open?

  Yes, they are all open – just the number of persons allowed per sauna is limited.

• Are there any restrictions in the restaurant and at the bar?

  Breakfast buffet and theme buffets take place as usual. At the buffet it is requested to consider distance and safety regulations, but the diverse range of offers will be the same as in previous years.

  The hotel bar is open until 1 am. From 10 pm the bar is open exclusively for our hotel guests.

• Do the activities from the weekly programme take place as usual?

  All guided tours and classes take place as usual. Only the number of persons allowed is restricted.

• How is the overall situation in the Salzburg region?

  Official information is available here.