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Salzburger Hof Leogang im Winter

Current information The most frequently asked questions regarding Covid-19

Travelling during Covid-19

Being safe and secure is in the current times more relevant than ever. We take the Covid-19 situation very serious and naturally respect all safety measures. However, keeping your distance does not mean giving up kindness and friendliness. Our aim is to offer you a relaxed holidays while respecting certain, new measures.

Here you will find the answers to the most frequently asked questions about this year’s situation:

Measures for carefree holidays

  • Check-in online
  • Highest hygienic standard
  • Free cancellation up to 2 weeks before arrival (low season) and 4 weeks prior arrival (main season)
  • Free cancellation due to governmental regulations always possible
  • Weekly Covid-test for all employees

How is the situation in the hotel?

  • Is a flexible booking possible?

    The following cancellation policy is valid for this winter season:

    • High season 26.12.2020 – 09.01.2021 & 30.01.2021 – 27.02.2021:
      Cancellation free of charge until 30 days before arrival.
      30 days to 7 days before arrival 60% of the travel expenses
      From 7 days before arrival: 80% of the travel expenses
    • Low season 05.12.2020 – 26.12.2020 & 09.01.2021 – 30.01.2021 & 27.02.2021 – 11.04.2021: 
      Cancellation free of charge until 14 days before arrival.
      14 days to 7 days before arrival 60% of the travel expenses
      From 7 days before arrival: 80% of the travel expenses

    In any case, we recommend taking the travel insurance with the Europäischen Reiseversicherung:
    https://www.europaeische.at/en/service/travelmagazine/article/covid-19-information-on-travel-insurance
    (Cancellations in connection with Covid-19 are covered – find the detailed information here.)

    If an arrival is not possible due to governmental regulations, a cancellation is of course free of charge.

    This includes the following points:

    • There is a travel warning for the province of Salzburg
    • The district of Zell am See is set to red on the Austrian Corona map.
    • Skiing is not possible due to COVID-19
    • You have a positive test result for COVID-19 (test result required)
  • How does the check-in work?

    We ask you to check in online before arrival – the form will be sent a few days before. This way, check in will be even faster and with less contact. Our employees keep a safe distance, wear a mouth-and-nose protection and the reception area is additionally protected by a glass screen.

    We kindly ask you to pay contact-free when checking out.

  • How are the hygienic regulations followed?

    Cleanliness is always an important topic here at Salzburger Hof Leogang – but now it is even more relevant. We clean and disinfect surfaces, beds, sheets and everything else regularly and to the highest standard. Door handles and surfaces in public spaces are disinfected several times per day. Disinfectant dispensers are distributed all over the building.

    Our employees are checked regularly by doctors and there is continuous training for hygienic measures. The employees keep their distance and comply with all protective measures.

    We can arrange contact to local doctors, testing facilities and the hospital at any time.

  • Are there any restrictions during my holidays?

    Luckily not. All hotel areas are open and can be used with respect to safety and distance regulations.

  • Are the saunas and the steam bath open?

    Yes, they are all open – just the number of persons allowed per sauna is limited.

  • Are there any restrictions in the restaurant and at the bar?

    Breakfast buffet and theme buffets take place as usual. At the buffet it is requested to consider distance and safety regulations, but the diverse range of offers will be the same as in previous years.

    The hotel bar is open until 1 am. From 10 pm the bar is open exclusively for our hotel guests.

  • Do the activities from the weekly programme take place as usual?

    All guided tours and classes take place as usual. Only the number of persons allowed is restricted.

  • How is the overall situation in the Salzburg region?

    Official information is available here.

Safety on the slopes

The cable cars of the ALPIN CARD ticket network created a Code of Conduct for the winter season 2020/21 which is valid at Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and Kitzsteinhorn Kaprun. Here you can find the actual and detailed information.

You still have questions? Please contact us via e-mail to office@salzburgerhof.eu.

Information about the situation in Austria


This content was created by the Austrian National Tourist Office: Protection / Imprint / Terms of Use

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