General terms and conditions
Scope of application: These general terms and conditions apply to all non-binding reservation enquiries and for binding bookings made through the Salzburger Hof’s reservation system (hereafter called SRS).
Reservation enquiries and bookings: Each reservation request and booking will be passed through the SRS as a declaration on your behalf to the Hotel Salzburger Hof. Thereby, the non-binding enquiries will be sent by email to the hotel and will be answered as soon as possible in the form of an offer or with the specific information as requested by you. By way of contrast, the booking of individual services and packages through SRS is binding. In the case of bookings, an accommodation or travel service contract comes into being with the click of the mouse; in doing so, please especially note the relevant cancellation deadlines and conditions. The Hotel Salzburger Hof retains the option to decline the booking within a period of 24 hours.
Accommodation or travel service contracts and payment: An accommodation and/or travel service contract is concluded between you and the Hotel Salzburger Hof in the case of a booking being made. The confirmed price is to be paid directly at the hotel in cash or by credit card. All claims and obligations arising from the accommodation and/or travel service contract and directly and exclusively between the person booking the services and the Hotel Salzburger Hof.
Deposit conditions: A deposit of 30% of the total price must be paid at the time of booking.
Cancellations: Cancellations must be made in writing and directly to the Hotel Salzburger Hof. From 2 months to 1 week prior to arrival we will charge 60% of the room price. For cancellations made less than 1 week before arrival we will charge 80% of the room price. In the case of late arrival or early departure 90%. Otherwise, the conditions of the Austrian Hotel Regulations shall apply. Due to Covid-19 we adapted our cancellation policy. Here you can find the currently valid regulations.
Cancellation Insurance: Gladly our reception will make the travel insurance with the European travel insurance for you!
Hotel categories and hotel / travel information: The customary international hotel classifications with stars provides a non-binding guide to the standard of the hotel, taking into account the hotel’s own self-assessment. All additional hotel and travel information and descriptions are based on the hotel’s own information.
Contractually agreed room prices: All prices shown in the system are current daily rates or special rates (which may change at any time), and apply to all bookings made through SRS.
Bookings are carried out at the best current Salzburger Hof daily rate for the chosen travel dates and on the behalf of the Hotel Salzburger Hof. Last minute, seasonal, weekend or special rates available at the Salzburger Hof will be automatically taken into consideration when booking.
Miscellaneous: All information has been compiled with the utmost of care. However, no liability can be accepted for any errors in data collection or data transfer. The acquisition of data for use on other data carriers, even in part, or use of data other than for its intended purposes, is only permitted with the express permission of the Hotel Salzburger Hof zulässig.
Applicable law: Austrian law shall apply. Place of jurisdiction is Zell am See, Austria.
Notes on data protection
The Hotel Salzburger Hof wishes to boost your confidence in the online booking of individual services and packages. We would therefore like to inform you comprehensively about:
– which information is collected from you and
– how this information is used.
Anonymous use of the reservation service: You can make use of our reservation service without providing any information about yourself, i.e. anonymous use of the service is possible. Thereby, it is possible for example, to inform yourself about current offers without the need to log on to the system.
Registration: If you wish to make a reservation or booking as a customer or in the case of hotel or travel agents wishing to present themselves at the Hotel Salzburger Hof, we require personal information such as name and address in order to be able to process the operation. We will explicitly point out the use of your data as part of the registration process. This compulsory data, the extent of which is explained in the registration form, is required and processed for the purposes of establishing the contractual relationship. Furthermore, you will receive the regular Hotel Salzburger Hof newsletter, based on the information you stated during your registration. This can be unsubscribed at any time. The fields which are marked as voluntary information are not necessarily required for the registration. If you should have provided voluntary data, this will only be used anonymously for statistical purposes.
Right to information: As a registered user, you will have the right, free of charge to request information regarding how your data is used by us. For more information please contact us here: firstname.lastname@example.org.
Deletion of data: On request, all your data can be completely and immediately deleted. Once again, please contact us using this email address: email@example.com. Please note that the deleting of data can only be carried out once all open transactions have been terminated. We are happy to inform you once the deletion of data has been completed, if requested.